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Cancellation Policy

We make every effort to deliver all the orders placed. However, please note that there may be certain orders that we are unable to process and must cancel. The reasons may include limitations on quantities available for purchase, inaccuracies or errors in product, pricing and stock information, or problems identified by our credit and fraud avoidance department Our Customer Service Team will inform you if your order is cancelled. If your order is cancelled after your credit card has been charged, the said amount will be reversed back to your Card Account.

Cancellation by the Customer

Please contact our Customer Service in case you wish to cancel your order. Orders once placed can be cancelled only before the Order is shipped. If the Order has been shipped you will not be able to cancel the order. Please feel free to mail us at customercare@thatspersonal.com

if you have any questions about our Cancellation Policy.

Replacement / Exchange Policy

If you are not satisfied with any product, you may ask for a replacement. We will accept replacements(for certain products only) within 3 days as follows:

Damaged/Defective

  • In the unlikely event that a replaceable product you have ordered from us is not received in good condition, is damaged or defective, or if product delivered is different from what you had ordered, you may return the product unused along with its original invoice, and in the same condition as you received it, in its original packaging along with original tags, for an exchange, within 4 days from the date on which these goods are delivered.
  • Please do not accept delivery of any item whose outer packaging is damaged or tampered with in any manner. Please contact customer care if you open the packaging and discover that the item is damaged.
  • Products damaged while being used do not qualify for a replacement or exchange.
  • For hygiene and other reasons we shall be unable to accept replacements or exchanges of products in following categories: contraceptives, night wear, briefs, innerwear, lingerie, apparel, cosmetics, oils, lotions, potions, pills, creams, medical equipments and any other personal item or items that have been imported in the country
  • We shall be unable to accept returns or exchanges of products that have been tampered with, opened and/or used.
  • In case we are unable to replace the damaged / defective product, we will refund your amount and shipping charges applicable to the item.
  • In case a product comes with manufacturer warranty, customer should contact the manufacturer directly and follow the return/replacement procedure as per the manufacturer policy.

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