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Customer Self Pickup

We understand that there are customers who don’t feel comfortable receiving certain parcels at their door due to many reasons. We at believe in providing discreet delivery and hence we may have the option for self pickup from a courier office near you. If your PIN code is in our list, we will deliver the unmarked parcel to the nearest courier company office from your preferred address, so that you may opt for self collection. Please check on our website if you can avail of this facility for your preferred PIN code.

1. We have partnered with EcomExpress, India’s leading E-commerce logistics company, to launch a revolutionary concept for discreet delivery, called Customer Self Pick-up (CSP). This service is only available for Prepaid Orders.

2. Customer Self Pick-up (CSP) is available across certain PIN codes in India. You can check whether the CSP option is available in your city.

(Ships in 3-5 days*)

3. While checking out, you may select the option to get the parcel self-collected. You would need to give us your name and PIN code. Our back end will map your location with the available Ecom Express pick up locations and may either display multiple pick up options (in bigger cities), or just one option (in smaller cities) or we may not currently service a delivery option for your PIN code, and hence request you to opt for the standard delivery option.

4. We will be adding new cities and PIN codes every month and request you to check the CSP PIN code delivery network periodically.

5. At present, we will be delivering only pre-paid orders via the CSP service. In the future, we do plan to extend the CSP deliveries for cash on Delivery shipments also.

6. When you order via CSP, your delivery address would be printed as below:

Format  Example
Customer Name   Ms. Nilima Shah
Ecom Express Office Name Ecom Express Ahmedabad Branch
Office Address Line 1   No. 1 Nilay Apartment, Rasala Marg
Office Address Line 2 Near  Mithakali Six Road, Mithakali
Customer Cel number 098xxxx3444

7. The products will be packed in a tamper-proof plastic bag and the delivery personnel will not have any knowledge of what exact products are inside the parcel. The personnel will deliver the products to the Ecom Express Pick up center that you have selected.

8. Once the Parcel is received at the Ecom Express pick up center, an Ecom Express Executive will call the Customers mobile number that is printed on the delivery address to inform the customer the following:

a. The parcel has arrived and will be kept at the pick-up center for 3 working days. If not collected, then the parcel will be sent back to ThatsPersonal warehouse.

b. The Pick-up center timings for collection are 10 a.m. to 6 p.m.

c. The parcel may be self-collected by the actual customer or any representative. They would need to bring any of the ‘customers’ photo identity card (mandatory requirement) namely: Driver’s license, PAN card, Passport, Voters ID card, College Identity card along with their own photo Identity card (Government Approved).

9. For whatever reason, if the customer does not pick up the products from the Ecom Express center within 3 working days, the products will be returned to ThatsPersonal warehouse. If the customer would like ThatsPersonal to re-deliver the products, then the customer would need to pay the minimum delivery charge of Rs. 150/- or the actual delivery cost, whichever higher.

10. Customer may check the status of the delivery by visiting the Ecom Express website and querying the Airway Bill Number (AWB#) which has been SMS’ed at the time of dispatching the delivery.

Discreet Delivery

We’ll ship the package to your doorstep in a discreet package. When we say Discreet, we absolutely mean it. Nobody will know what you’ve ordered, not even the delivery guy. We ship our products in a standard box, which has only your name and address details on it. We don’t even brand the box with our logo, (we’re that fanatical about your privacy ), we mark the box with the name Digital E-Life.

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