Why Shop at ThatsPersonal ?
- 100% Legal
Also there will be slight delay in delivery of your order due to shifting of warehouse. Also we have temporarily disabled Customer Self Pickup facility and it will be activated in another 2-3 weeks.
In case of any query, please call our customer care team on 022 3077 0158.
We apologise for this temporary inconvenience.
AND GET RS 1000 TO SHOP
Cash On Delivery (COD) is another convenient way you could buy products off our website. It’s simple really, you browse through the site, select a product and click the COD option (COD Orders are accepted upto Rs 49,999/-) during check-out.
Refer to Cash On Delivery section for more details.
We’ll ship the package to your doorstep in a discreet package. When we say Discreet, we absolutely mean it. Nobody will know what you’ve ordered, not even the delivery guy. We ship our products in a standard box, which has only your name and address details on it. We don’t even brand the box with our logo, (we’re that fanatical about your privacy ), we mark the box with the name Digital E-Life Pvt Ltd.
Refer to Discreet Delivery section for more details.
We understand that there are customers who don’t feel comfortable receiving certain parcels at their door-step due to several reasons. We at ThatsPersonal.com believe in providing discreet delivery and hence we may have the option for self pick-up from a courier office near you. If your PIN code is in our list, we will deliver the unmarked parcel to the nearest courier company office from your preferred address, so that you may opt for self collection. Please check on our website if you can avail of this facility for your preferred PIN code.
Refer to Customer Self Pick-up section for more details.
We may send or provide the tracking URL of the courier so that you can track the delivery yourself.
We have tie-up with leading Indian courier service partners - Ecom Express, Delhivery, Aramex. We will be adding other partners shortly so that we reach closer to all our customers.
Please e-mail us at firstname.lastname@example.org if you have any questions regarding our shipping policy.
We pack your order in a tamper proof plastic bag. We don't put any indication of product/website name on the packaging box*. This ensures complete privacy of your order and safeguards the quality and packaging of your order. This is done FREE OF CHARGE.
We won't be mentioning ThatsPersonal.com on the package anywhere to keep your privacy intact. The sender name and address will be of our parent company, Digital E-Life Private Limited.
*In case of order having certain products which may be partly inflammable, etc, we may have to provide a letter to the courier company mentioning the exact contents of the pack depending on the size of the package due to security reasons. For rest of the products, the declaration will mostly be generic in nature to the keep the privacy intact.
In case of COD order we shall be attaching the invoice with the package mentioning the generic name of the product category like - garments, personal care etc.
We make every effort to deliver all the orders placed. However, please note that there may be certain orders that we are unable to process and must cancel. The reasons may include limitations on quantities available for purchase, inaccuracies or errors in product, pricing and stock information, or problems identified by our credit and fraud avoidance department.
Our Customer Service Team will inform you at the earliest if your order is cancelled. If your order is cancelled after your credit card has been charged, the said amount will be reversed back to your Card Account.
Please contact our Customer Service in case you wish to cancel your order. Orders once placed can be cancelled only before the Order is shipped. If the Order has been shipped you will not be able to cancel the order.
Please feel free to mail us at email@example.com if you have any questions about our Cancellation Policy.
We will NOT accept returns and / or replacements for products that are not to your liking. We do not accept any International products in return except for cases of damaged & defective or incorrect product being delivered to you.
We will replace certain products within 3 days from the date on which these goods are delivered. This only applies to the product received in damaged condition.
We do not accept returns on any apparels due to hygiene reasons.
We will NOT accept replacements and / or exchanges for products that are not to your liking. Most of our products are personal in nature and we encourage you to ask us questions at firstname.lastname@example.org or via the customer care phone number, before confirming your order.
You may contact our Customer Care within 3 days of having received the product and request a replacement /exchange, subject to the above mentioned terms and conditions. Once the Customer Care team agrees to process the replacement/exchange subject to receipt of the products at our location in unused condition and in its original packaging along with the invoice. You are requested to send us the products you plan to replace / exchange via courier to the below mentioned address with all the documents and packaging required to receive a replacement /exchange:
Digital E-Life Pvt Ltd,
C/O Delhivery, SSN Logistics Pvt Ltd,
B-2, Antariksha Lodgidrome Warehousing Complex,
Opp Vashere HP Petrol Pump Aamne-sape,
Pagdha, Kaylan rd, Bhiwandi 421302
We request you to retain your courier Airway Bill, for future reference.
Please e-mail us at email@example.com if you have any questions on our returns policy.
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When it comes to sexual satisfaction, we have what you need. ThatsPersonal provides you with adult products that are tailored for your desired sexual pleasure. ThatsPersonal is dedicated to customer delight ensuring that everything from placing your order to delivering it right to your doorstep is smooth and hassle-free.
5 Reasons why you should shop with us.
Product imported directly from brand, officially custom cleared after paying relevant customs duties and surcharges. Product legal for purchase and sale in India.
ThatsPersonal has a discreet purchase & delivery policy that ensures your anonymity while buying sex toys online from us. We use unmarked, unbranded boxes for delivery. The courier person will not even know what’s in the box. Know More
ThatsPersonal pioneered the concept of Customer Self Pick-up in India. This unique service is available in select pin codes across the country. So you can pick up at a time & location, that’s more convenient for you. Know More
When it comes to privacy, we at ThatsPersonal believe it to be of paramount importance. This is especially true, when you shop for products that are of an intensely personal nature. It is this belief, coupled with our desire to help you keep the spark of love kindled that has led to the creation of India's first and most discreet website for the purchase of personal products.
We value our customers and we believe in giving back to you when you shop with us or interact more with us. All our registered customers are eligible for our Loyalty Program and earn loyalty points each time you place order, register with us and more. You also earn when you refer your friends to place order with us. Know More