Why Shop at ThatsPersonal?
- Discreet Delivery
- Customer Self Pickup
- 100% Legal Products
Cash On Delivery (COD) is another convenient way you could buy products off our website. It’s simple really, you browse through the site, select a product and click the COD option (COD Orders are accepted upto Rs 49,999/-) during check-out.
Refer to Cash On Delivery section for more details.
We’ll ship the package to your doorstep in a discreet package. When we say Discreet, we absolutely mean it. Nobody will know what you’ve ordered, not even the delivery guy. We ship our products in a standard box, which has only your name and address details on it. We don’t even brand the box with our logo, (we’re that fanatical about your privacy ), we mark the box with the name Digital E-Life Pvt Ltd.
Refer to Discreet Delivery section for more details.
We understand that there are customers who don’t feel comfortable receiving certain parcels at their door-step due to several reasons. We at ThatsPersonal.com believe in providing discreet delivery and hence we may have the option for self pick-up from a courier office near you. If your PIN code is in our list, we will deliver the unmarked parcel to the nearest courier company office from your preferred address, so that you may opt for self-collection. Please check on our website if you can avail of this facility for your preferred PIN code.
Refer to Customer Self Pick-up section for more details.
We may send or provide the tracking URL of the courier so that you can track the delivery yourself.
We have a tie-up with leading Indian courier service partners - EcomExpress, Delhivery, Aramex. We will be adding other partners shortly so that we reach closer to all our customers.
We pack your order in a tamper-proof plastic bag. We don't put any indication of product/website name on the packaging box*. This ensures complete privacy of your order and safeguards the quality and packaging of your order. This is done FREE OF CHARGE.
We won't be mentioning ThatsPersonal.com on the package anywhere to keep your privacy intact. The sender name and address will be of our parent company, Digital E-Life Private Limited.
*In case of an order having certain products which may be partly inflammable, etc, we may have to provide a letter to the courier company mentioning the exact contents of the pack depending on the size of the package due to security reasons. For the rest of the products, the declaration will mostly be generic in nature to keep the privacy intact.
In case of COD order, we shall be attaching the invoice with the package mentioning the generic name of the product category like - garments, personal care, etc.
We make every effort to deliver all the orders placed. However, please note that there may be certain orders that we are unable to process and must cancel. The reasons may include limitations on quantities available for purchase, inaccuracies or errors in product, pricing, and stock information, or problems identified by our credit and fraud avoidance department.
Our Customer Service Team will inform you at the earliest if your order is canceled. If your order is canceled after your credit card has been charged, the said amount will be reversed back to your Card Account.
Please contact our Customer Service in case you wish to cancel your order. Orders once placed can be canceled only before the Order is shipped. If the Order has been shipped you will not be able to cancel the order.
We will NOT accept returns and/or replacements for products that are not to your liking. We do not accept any International products in return except for cases of damaged & defective or incorrect product being delivered to you.
We will replace certain products within 3 days from the date on which these goods are delivered. This only applies to the product received in damaged condition.
We do not accept returns on any apparels due to hygiene reasons.
We will NOT accept replacements and/or exchanges for products that are not to your liking. Most of our products are personal in nature
You may contact our Customer Care within 3 days of having received the product and request a replacement /exchange, subject to the above-mentioned terms and conditions. Once the Customer Care team agrees to process the replacement/exchange subject to receipt of the products at our location in an unused condition and in its original packaging along with the invoice. You are requested to send us the products you plan to replace / exchange via courier to the below-mentioned address with all the documents and packaging required to receive a replacement /exchange:
We request you to retain your courier Airway Bill, for future reference.
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